POLICIES AT SAGE STORE
Transparency and Care
The team at Sage Store is committed to ensuring that your experience shopping online is just as positive as the energy we put into our soaps.
Sustainability and Ethical Practices
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Ingredient Sourcing
We are committed to using sustainably sourced and cruelty-free ingredients in all our products.
Eco-Friendly Packaging
We use eco-friendly packaging materials to reduce our environmental footprint.
Information We Collect
We collect personal information such as name, email address, shipping address, and payment details to process your orders and improve our services.
Privacy Policy
How We Use Your Information
- To fulfill and manage your orders
- To communicate with you regarding your orders and provide customer support
- To send you promotional offers and updates (you can opt-out at any time)
Data Security
We implement industry-standard security measures to protect your personal information. Your payment information is encrypted and processed securely.
Third-Party Sharing
We do not sell or share your personal information with third parties except for those necessary to fulfill your order (e.g., shipping companies).
Shipping Policy
Processing Time
Orders are processed within 2-3 business days.
Shipping Options
We offer several shipping methods, including standard and expedited shipping. Delivery times vary based on your location and selected shipping method.
Free Shipping
Enjoy free shipping on orders over $40 within the contiguous United States.
International Shipping
We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout.
Return & Refund Policy
Return Window
You have 30 days from the date of purchase to return items.
Condition of Returns
Items must be unused, unopened, and in their original packaging to be eligible for a return.
Refund Process
To initiate a return, please contact our customer service. Refunds will be processed within 5-7 business days after we receive the returned item.
Terms of Service
Use of Site
By using our site, you agree to comply with our terms and conditions. Any illegal or unauthorized use of the site is prohibited.
Product Descriptions
We strive to provide accurate product descriptions. However, we do not warrant that product descriptions or other content on the site are error-free.
Pricing
We reserve the right to correct any errors in pricing and to change prices at any time without prior notice.
Customer Service Policy
Contact Information
For any inquiries, please contact our customer support team at support@sagestoreonline.com. We aim to respond within 24 hours.
Response Time
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
